If you purchased a service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a service credit directly from us. We determine the amount of the service credit granted to the reseller based on the estimated selling price for the relevant service. What you could do is create a custom entity that will be a main part of the agreement that can be used to group agreements that you could call « chord head » or something else. I think that may be your solution. Introduction. This Service Level Agreement for Microsoft Online Services (this « SLA ») is signed by Microsoft in conjunction with your Microsoft Volume License Agreement (the « Agreement ») and is part of this Agreement. This SLA applies to the following Microsoft services: « Service » or « Services » means the online services listed at the beginning of this SLA and acquired by you in accordance with the Agreement. We financially support our commitment to achieve and maintain service levels for each service. If we do not meet and maintain service levels for each service as described in this SLA, you may be entitled to a credit on a portion of your monthly service fee.
We will not change the terms of your SLA during the first term of your subscription; However, if you extend your subscription, the current version of this SLA will apply to your extension period. Agreement on the provision of customer service for a specified period of time or a number of cases. But if you had 3 deals, you could easily « terminate » the money plan without disrupting the client`s other plans. For information about license terms and additional information about using licensed products and services through Microsoft Volume Licensing programs, see the Service Level Agreement for Microsoft Online Services (Word document). You can find the latest information in the license terms and documentation. Information about no-service hours can be found in the Service Level Agreement for Microsoft Online Services (Word document). . . .